Crystal Classic Deodorant

Hello, thank you for your review, I am sorry you had to contact us about our product. We usually find that problems like this occur when the crystal itself becomes wet because, by nature, this product dissolves in water. When the actual crystal becomes wet near the base, it causes shrinkage in width rather than length which in turn causes the ‘Drop’ you have described. As it stands, the crystal is held firmly in place with a tight plastic casing around the base of the product. When the crystal shrinks in width, this casing is no longer tight and allows for slippage. Your crystal can still be used without the packaging, but if it has been smashed or is too small, you may want to try and turn it into a spray deodorant so none of the product is wasted. Instructions on how to do so can be found here: http://www.crystalspring.co.uk/articles/what-to-do-if-your-classic-gets-broken Our crystal deodorants work because they are water soluble, but too much water can wear them down and prematurely age them. To make them look younger for longer just keep them as dry as possible. Our two top tips are: Dry the crystal after use: Dry the crystal after use with a towel, cloth or tissue. This stops water dissolving the crystal while you are not using the product and will help to make it last much longer. Don’t get it too wet: If you are like me and turn your tap on full and hold the crystal under it for a good few seconds then your deo crystal will disappear in no time (well a few weeks). However, if you use your crystal deodorant on wet skin after a bath or shower or just wet the tip of the crystal under the tap, your deodorant will last much longer – possibly even years! Do both of these things and your crystal deodorant will last much longer than you expect Once again, thank you for your review. Crystal Spring Team